Legal · Privacy
How Shopiwebs Book handles personal information — for the clients who book and for the businesses that use the platform.
Last updated
Effective date: September 1, 2026
EN / FR
Shopiwebs Book (shopiwebsbook.com) is a booking platform operated by Shopiwebs Import Ltd. It lets independent service businesses — such as spas, salons, trainers, and tutors — take appointments online. We are responsible for the personal information collected through the platform, and you can reach us about it at any time at info@shopiwebs.com.
When you book an appointment, we collect your full name, email address, and phone number, along with your booking details: the service, the date and time, the staff member, and any notes or service address you provide. Business owners using the platform provide their business and contact information. We collect nothing beyond what the booking service needs.
We use this information for one purpose: providing the booking service. That means creating and managing your bookings, sending you appointment-related messages — confirmations, reminders, and payment notices — by email and text message, and letting the business you booked with manage your appointment. We do not use it for anything else, and we do not send marketing messages without your separate, explicit consent.
Text messages are optional. You are never required to consent to them, and a booking goes through exactly the same way whether you consent or not. If you do consent, you can withdraw it at any time by replying STOP to any message, or by turning text messages off from the bookings page of your account — no explanation needed, and it takes effect immediately. We record the date you consented and the exact wording you agreed to, so we can always show what you were asked.
Your phone number and your SMS consent are never shared with third parties or affiliates for marketing or promotional purposes. Text messages are strictly related to appointments you booked yourself. Your consent is used only to decide whether to send you those messages, and is never sold, rented, or transferred to anyone.
We do not sell your personal information to anyone, for any purpose. We do not share it with third parties for their own marketing, and we do not trade, rent, or exchange contact lists. The only parties who receive your information are the business you booked with and the service providers listed below, each acting solely to deliver the booking service.
We rely on a small number of service providers to run the platform: Supabase (database and authentication), Stripe (payment processing — payments are handled by each business's own Stripe account, and we never store your card details), Infobip (text message delivery), Resend (email delivery), n8n (automated notification workflows), and Google (optional sign-in). Each processes your information only to provide its service to us, and none of them may use it for their own purposes.
Payments run through Stripe; we do not store your card details.
We keep booking records for as long as needed to operate the service and to meet our legal and accounting obligations, and we delete or anonymise them once that period ends. You may request deletion of your account and personal information at any time.
Under Quebec's Law 25 and other applicable privacy laws, you have the right to access the personal information we hold about you, to have it corrected if it is inaccurate or incomplete, to withdraw a consent you previously gave, and to ask that your information be deleted. You may also ask us to send you the information you provided in a structured, commonly used technical format. We answer these requests within 30 days.
For any privacy request or question — access, correction, deletion, withdrawing consent, or a complaint — write to info@shopiwebs.com. We will confirm receipt and respond within 30 days. If you are not satisfied with our answer, you may contact the Commission d'acces a l'information du Quebec.
If this policy changes, the effective date above will be updated.